Troy Bou Karroum

BIN HINDI FOODS – KINGDOM OF BAHRAIN

­Head Of Operations

Operation Management
– Formulate business strategy and set goals for growth
– Design policies that align with overall strategy, Implement efficient processes and Sop’s
– Coordinate customer service operations (SOS) to ensure customer retention
– Report on operational performance and suggest improvements
– Menu engineering and evaluations to ensure cost of goods efficiency

Effective Coordination
– Ensuring the business operates within the company’s mission statement and values
– Working on marketing activities for raising brand awareness and driving public relations

People Management
– Mentor/motivate teams to achieve productivity and corporate objectives
– Assist in employee recruitment, Payroll management, employee benefits, training, performance evaluation, promotion, and termination activities
– Organizing appropriate training and development
– Assist /support staff in goal setting – identification of KPI and measures

Financial Management
– Review financial information and adjust operational budgets to promote profitability, Inventory management and monthly P&L statements

Operational Budgeting and Inventory Management
– Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
– Work closely with the team to maintaining solid inventory data as per par level procedure

Purchase Control
– Manage procurement processes and coordinate material and resources allocation

SECOND CUP COFFEE COMPANY – KINGDOM OF BAHRAIN

­Brand Operation Manager

Operation Management
– Ensuring all operational systems being applied always, monitor product quality, consistency, profitability, and guest experience
– Menu engineering and evaluations to ensure the cost of goods efficiency
– Ensure timely reporting to the Home office on a weekly basis
– Conduct and submit semiannual operations reports on all cafes in their region and submit on time to head office

Effective Coordination
– Coordinating and monitoring the workings of various departments in the organization

People Management
– Payroll management, including tabulation of accrued employee benefits
– Training baristas through online training, theory, and in-café
– Daily Café supervision and staff motivation
– Is constantly monitoring and sourcing high-quality employees
– Ensures that employees are motivated and aware of corporate objectives
– Assist /support staff in goal setting – identification of key performance indicators and measures

Financial Management
– Reviewing financial statements, data and utilizing financial data to improve efficiency

Operational Budgeting and Inventory Management
– Inventory management and monthly P&L statements
– Weekly/Monthly inventories and monthly profit & loss statements are created
– Develops an annual budget and development plan

Purchase Control
– Develop and maintains relationships with key suppliers for the purposes of sourcing quality and price program

STICKHOUSE – KINGDOM OF BAHRAIN

Operation Manager

Operation Management
Improving the operational systems, processes, and policies in support of organizations mission specifically, supporting better management reporting, information flow and management, business process and organizational planning
Effective Coordination
Coordinating and monitoring the workings of various departments in the organization
Payroll Management
Performing payroll management, including tabulation of accrued employee benefits
Financial Management
Reviewing financial statements and data and utilizing financial data to improve efficiency
Operational Budgeting and Inventory Management
– Preparing and controlling operational budgets and controlling inventory
– Conducting regular meetings with Executive Director around fiscal planning
Maintenance
Ensuring maintenance of high levels of hygiene and cleanliness

CURRY COUNTRY – KINGDOM OF BAHRAIN

General Manager

Sales Maximization
Maximized sales activities and acting upon all marketing opportunities
Marketing
Maintained and monitored marketing initiatives instigated by the company
Training and Development
Employed and trained staff; devised work incentives as well as drafted duty rosters
Menu Evaluation and Engineering
– Performed menu evaluation and engineering
– Maintained purchase control and bill payments
Inventory Control
Ensured that correct portion control and good stock rotation procedures are followed (FIFO) in order to minimize wastage
Hazard Analysis
Ensured Hazard Analysis Critical Control Point (HACCP) compliance in daily operations

FAKHR EL DIN – QATAR

Assistant Manager

Outdoor Catering
Coordinated outdoor catering
Sales Maximization
– Maximized all sales activities and acted upon all sales opportunities
– Recognized and measured opportunities to make additional sales and build customer loyalty

HACCP Compliance
Ensured all deliveries are checked and stored in accordance with company procedures and to ensure HACCP compliance
Safety and General Welfare
Oversaw safety and general welfare of employees under control in conjunction with my manager and to take whatever corrective action is necessary to maintain a safe and hygienic work environment